Is Kelvara a trustworthy store?
Kelvara is an independent online shop selling lighting and sleep accessories for the home. Here is what you can check for yourself:
- Every order ships with a tracking number sent by email.
- Payment goes through Shopify Payments or PayPal: we never see or keep your card number.
- Defective or damaged item: free replacement or full refund, no return needed. Terms are in the refund policy.
- All prices are shown before you pay. Every purchase is a one-time payment, with no subscription.
- Our policies, legal notice and contact details are public: legal notice, shipping, privacy.
Who is behind the Kelvara shop?
A small independent shop. We pick a limited number of products, we don't manufacture them and we don't hold stock: orders are prepared and shipped by our partner suppliers, most of the time from China. You'll find our story on the About page.
Is Kelvara linked to other stores with a similar name?
No. Our only website is kelvarashop.com. Our only official accounts are TikTok @kelvarashop.com and Instagram @kelvarashop. If you see a store with a similar name (for example with one letter different), it has no connection with us.
How long until I receive my order?
Expect about 10 to 25 business days between your order and delivery: 3 to 10 days of preparation at our supplier, then 7 to 15 days of delivery. A tracking number is sent as soon as it ships. Details are in the shipping policy.
What if my parcel arrives damaged or doesn't work?
Email us within 30 days of delivery with a photo: we'll replace the item for free or refund you in full, and you don't need to send it back.
How can I reach you?
By email at contact@kelvarashop.com or by phone at 581-481-8047. We answer every message, usually within 48 hours.