Shipping policy

Last updated: October 28, 2026

Where we ship

We currently ship to Canada and the United States. Shipping is free to both destinations, with no minimum order.

Exception: the Bluetooth Sleep Mask Headphones are sold and shipped to the United States only. They can't be ordered with a Canadian shipping address.

If you'd like delivery elsewhere in the world, email us at contact@kelvarashop.com — we review requests case by case.

Where your parcel ships from

Kelvara is a Quebec-based shop, but we don't keep stock on site. Each order is prepared and shipped by our partner supplier from its warehouses, most of the time in China. Some items may ship from a US warehouse when stock is available.

Processing time

Orders are prepared by our supplier within 3 to 10 business days of purchase. This varies by product and time of year.

Delivery time

Once the parcel has shipped, estimated delivery time is 7 to 15 business days, for both Canada and the United States. In total, expect about 10 to 25 business days between your order and delivery, processing included. These are estimates and may vary, especially during periods of high demand or due to factors outside our control (customs, carriers, weather conditions).

Shipping fees

Shipping is free to Canada and the United States. Any applicable fee is automatically calculated and shown at checkout before you confirm your order.

Currency

The prices displayed on the store are automatically converted according to your location: in Canadian dollars (CAD) for visitors to Canada, and in US dollars (USD) for visitors to the United States. The exact amount you will be charged is that displayed at checkout, in the currency shown on this screen. Your bank or card issuer may still apply conversion fees depending on your payment method.

Order tracking

As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your package.

Customs and import fees

Orders to Canada and the United States ship DDP (duties paid): usual customs duties are included in the shipping cost, so you normally have nothing to pay on delivery. In rare cases, customs may select a parcel for inspection and request fees or documents that fall outside this coverage. You would then be contacted directly by customs or the carrier. If this happens, email us at contact@kelvarashop.com before paying: we will look for a solution with you.

Shipping address

Please double-check your shipping address before completing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.